How to Contact or Get Help From Microsoft Support
By Timothy Tibbetts |
Contacting Microsoft Support can be frustrating and challenging, explaining why sites like MajorGeeks exist. There may come a time that you have no choice but to contact Microsoft Support. In this article, we give you all the information you need to contact.
Be sure to use the links on this page and avoid searching online for Microsoft support. There are numerous scam artists just trying to trick you into thinking they're Microsoft support by making contact in email, phone calls, remote support, and rogue websites.
Remote Support
Microsoft will never call or email you to advise you of a Windows problem. They have no idea when, and if, you have a problem. These calls or emails are designed by the scammer to get your money.
We offer this warning because Microsoft does offer remote support using LogMeIn. If you're not loading remote support from the Microsoft Support website, don't fall for this scam.
Know Problems and Solution
Microsoft's offers a couple of ways to assist you with a large database of known problems and solutions. They include:
Windows 10 users can try the Get Help App included with Windows 10. You can check with the community answers, chat, or schedule a phone call.
The Microsoft Support page offers multiple categories and a search with information on known problems and solutions.
Phone Numbers
You can contact Microsoft support by phone Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time. Microsoft has multiple phone numbers for many countries and regions. They include:
USA: 1 (800) 642-7676
India: 0008004402130
China: 800 820 3800
Indonesia: 0078030160575
Brazil: 0800 761 7454
Australia: 13 20 58 (Domestic)
Canada: 1-877-568-2495
The United Kingdom: +44 (0) 344 800 2400
Israel: +972 (0)9 76 25 400
You can find the phone number for your specific country or region on the Microsoft Global Customer Service phone numbers site.
If you purchased a Signature PC from the Microsoft Store, you could call 1-877-696-7786.
Microsoft Community Support
Microsoft has a large community to get help at https://answers.microsoft.com/en-us. One problem is the Microsoft employees who answer always respond with a vague, useless response. You'll need to sift through the community responses to find the correct answer almost every time.
Social Media
Microsoft, like any company, uses numerous social media platforms and countless brand-specific social media pages, including Office, Bing, and Xbox. That said, Twitter is the only viable social media option for support, so if you don't have Twitter, try another method.
Email
Email support no longer exists. There's no good reason to use email nowadays for Microsoft support. They've even made it hard to find a support email, and for a good reason. All of the above steps can solve your problem, quickly and efficiently. Email support could, and probably will, require dozens of emails back and forth and could take days. As we like to say in N.Y 'forget about it.'
Did we miss anything? Did we get something wrong? Leave a comment below.
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Be sure to use the links on this page and avoid searching online for Microsoft support. There are numerous scam artists just trying to trick you into thinking they're Microsoft support by making contact in email, phone calls, remote support, and rogue websites.
Remote Support
Microsoft will never call or email you to advise you of a Windows problem. They have no idea when, and if, you have a problem. These calls or emails are designed by the scammer to get your money.
We offer this warning because Microsoft does offer remote support using LogMeIn. If you're not loading remote support from the Microsoft Support website, don't fall for this scam.
Know Problems and Solution
Microsoft's offers a couple of ways to assist you with a large database of known problems and solutions. They include:
Phone Numbers
You can contact Microsoft support by phone Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time. Microsoft has multiple phone numbers for many countries and regions. They include:
USA: 1 (800) 642-7676
India: 0008004402130
China: 800 820 3800
Indonesia: 0078030160575
Brazil: 0800 761 7454
Australia: 13 20 58 (Domestic)
Canada: 1-877-568-2495
The United Kingdom: +44 (0) 344 800 2400
Israel: +972 (0)9 76 25 400
You can find the phone number for your specific country or region on the Microsoft Global Customer Service phone numbers site.
If you purchased a Signature PC from the Microsoft Store, you could call 1-877-696-7786.
Microsoft Community Support
Microsoft has a large community to get help at https://answers.microsoft.com/en-us. One problem is the Microsoft employees who answer always respond with a vague, useless response. You'll need to sift through the community responses to find the correct answer almost every time.
Social Media
Microsoft, like any company, uses numerous social media platforms and countless brand-specific social media pages, including Office, Bing, and Xbox. That said, Twitter is the only viable social media option for support, so if you don't have Twitter, try another method.
Email support no longer exists. There's no good reason to use email nowadays for Microsoft support. They've even made it hard to find a support email, and for a good reason. All of the above steps can solve your problem, quickly and efficiently. Email support could, and probably will, require dozens of emails back and forth and could take days. As we like to say in N.Y 'forget about it.'
Did we miss anything? Did we get something wrong? Leave a comment below.
Similar:
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