Ring Doorbell Doesn't See Wi-Fi

Recently, we suddenly ran into a frustrating problem with our Ring Doorbell not seeing our Wi-Fi connection. The Ring could see other networks in the neighborhood. Here's how we fixed the problem.

There are a few generic possibilities, but there's one thing you want to consider first, assuming you can see your wireless connections from your computer, tablets, or smartphones, but not Ring.

1: Ring Doorbell Doesn't See Wi-Fi - Check 2.4GHz

The Ring Doorbell must connect to a 2.4 GHz. All Ring Doorbells up to and including Ring 3 (except for Pro) require 2.4GHz. If you're only broadcasting 5GHz, then your Ring won't see your network. In our case, we had disabled broadcasting our 2.4GHz signal after setting up a new router, because we didn't know we needed it.

Google for your router IP address, login, and password. Log into your router and allow transmitting of 2.4GHz. Every router admin page is different, but we found our settings (Spectrum) under Router Settings.

The Ring also offers the option to manually enter a network name, if you know the exact name that's being transmitted, but hidden.

2: Ring Doorbell Doesn't See Wi-Fi - Check W-Fi Channel

The Ring Doorbell does not work on channel 12 or 13, only 1-11. While not a problem for most people, some routers automatically change to the optimal channel, or you might have tried to improve your wireless performance by changing the channel.

WifiInfoView is free and can give you the channel information and more.

3: Ring Doorbell Doesn't See Wi-Fi - Everything Else

There are numerous other, less likely solutions assuming the above steps didn't help, and your Wi-Fi is working correctly.

You might need to disable your security software. Some apps, including Lookout, feature Safe Browsing that disables the Ring setup.

Reset your Ring doorbell. Hold down the orange button for 20 seconds. The light on the front will flash indication your Ring is restarting.

Similar:

How to Improve Your Wireless Network Performance

How to Change Preferred Band (2.4 GHz or 5 GHz) for Wireless Network Adapters

5GHz Wi-Fi Not Showing up in Windows

How to Hide Nearby Wi-Fi Connections From Your List of Networks