The USB Controller Is in a Failed State or Is Not Currently Installed
By Timothy Tibbetts |
If, while running the windows USB Troubleshooter you receive the error message that "The USB Controller is in a failed state or is not currently installed" then we have a few suggestions to fix the problem.
Before we get started, we're assuming your USB device is in working order. If following these steps don't solve the problem, you may need to replace the USB controller or device.
1: Reboot
We always hate making this suggestion, but it can sometimes be as simple as rebooting.
2: Update Drivers
You'll need to go the manufacturer's website or use a program like Driver Booster to update your drivers. Because of the many USB devices and controllers, it's impossible for us to provide links.
3: Remove the Device in Device Manager
By "uninstalling" an item in Device Manager and rebooting Windows will automatically reinstall the device you removed, possibly fixing a problem. In this case, it just depends on whether you need to remove the controllers or a specific device.
Press the Windows Key + S, type in and click on Device Manager. Device Manager splits everything into hardware categories so find and expand the device causing you a problem. Next, right click and choose Uninstall.
If the problem is with your USB Controller, scroll down to Universal serial bus controllers and expand that. You probably see a bunch of USB items listed but by finding and removing ones named Controller, or any with the word Hub in the description should remove all your composite devices as well. Be sure to remove everything.
Reboot and be patient while Windows sets them back up. Any USB devices, including the keyboard and mouse, won't work until Windows is finished.
4: Run Hardware Troubleshooter
We're running out of ideas, but Windows 10 troubleshooters have improved and are worth a try. You can find the troubleshooters at Start, Control Panel, Updates & Security, Troubleshoot. Scroll down to Hardware and Devices troubleshooter and follow the prompts. Note: The hardware troubleshooter was removed from Windows 10 after build 1809. If you don't see it, that's the cause.
Similar:
How to Diagnose USB Problems
Windows Shuts Down When a USB Device Is Plugged In
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Before we get started, we're assuming your USB device is in working order. If following these steps don't solve the problem, you may need to replace the USB controller or device.
1: Reboot
We always hate making this suggestion, but it can sometimes be as simple as rebooting.
2: Update Drivers
You'll need to go the manufacturer's website or use a program like Driver Booster to update your drivers. Because of the many USB devices and controllers, it's impossible for us to provide links.
3: Remove the Device in Device Manager
By "uninstalling" an item in Device Manager and rebooting Windows will automatically reinstall the device you removed, possibly fixing a problem. In this case, it just depends on whether you need to remove the controllers or a specific device.
Press the Windows Key + S, type in and click on Device Manager. Device Manager splits everything into hardware categories so find and expand the device causing you a problem. Next, right click and choose Uninstall.
If the problem is with your USB Controller, scroll down to Universal serial bus controllers and expand that. You probably see a bunch of USB items listed but by finding and removing ones named Controller, or any with the word Hub in the description should remove all your composite devices as well. Be sure to remove everything.
Reboot and be patient while Windows sets them back up. Any USB devices, including the keyboard and mouse, won't work until Windows is finished.
4: Run Hardware Troubleshooter
We're running out of ideas, but Windows 10 troubleshooters have improved and are worth a try. You can find the troubleshooters at Start, Control Panel, Updates & Security, Troubleshoot. Scroll down to Hardware and Devices troubleshooter and follow the prompts. Note: The hardware troubleshooter was removed from Windows 10 after build 1809. If you don't see it, that's the cause.
Similar:
How to Diagnose USB Problems
Windows Shuts Down When a USB Device Is Plugged In
comments powered by Disqus
