HP Print and Scan Doctor provides you with a fix for several common HP printer/scanner issues and more.
HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. You can even troubleshoot connectivity errors right from the interface. After downloading and having HP Print and Scan Doctor opens, click Start and choose your printer. If your printer is not listed, turn your printer/scanner on and click Retry. If there is a connection problem, follow the instructions in the tool.
Depending on the problem, click either Fix Printing or Fix Scanning, and follow the instructions HP Print and Scan Doctor provides.
HP Print and Scan Doctor can help with the following printer issues:
Print job stuck in the queue
Can not print or other printing problems
An error occurred communicating with the scanning device
An error occurred while communicating with the HP imaging device
Computer not found
No Computer Detected
Scan to computer is currently unavailable
Scan to computer no longer activated
Scanner not found
The scanner could not be initialized
Test results are displayed with icons:
A checkmark means your printer passed.
A wrench means a problem was found and fixed.
An exclamation mark means a test failed and was skipped.
An X indicates the printer has a problem. Follow the instructions to fix it.